ESSENTIAL FUNCTIONS: Mitigating Theft & Fraud • Partners with ALPM and RISC to monitor Store and Corporate level reporting to identify possible external theft activity and trends in store • Monitors entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity • Identifies and interacts with Customers exhibiting behaviors that demonstrate the intent to cause loss or commit fraud • Identifies theft indicators and utilizes intelligence to validate external theft incidents • Reports and provides supporting evidence of external theft incidents to ALPM and RISC • Upon approval from the ALPM, responsible for coordinating with law enforcement to resolve external theft incidents Maintaining a Safe & Secure Environment • Partners with local law enforcement to respond to safety and security incidents • Practices safe behaviors when interacting with Customers and Associates • Alerts management to safety hazards and risks observed (i.e. blocked emergency exits, blocked electrical panels, etc.) • Responsible for coordinating with law enforcement to issue and enforce trespasses with prior approval Minimizing Operational Shortage • Alerts management to observed operational gaps driving external theft (i.e. fitting room, front end, building security, etc.) Developing Great Teams & Partnerships • Regularly communicates and provides detailed incident recaps to ALPM and RISC • Builds partnership and collaborates with local law enforcement to resolve external theft cases upon approval • Partners and collaborates with store leadership and operational partners. May include, but not limited to, feedback, conference calls, meetings, store visits, etc. • Executes other duties as assigned to support Loss Prevention initiatives. COMPETENCIES: • Manages Work Processes • Collaborates • Business Acumen • Leading by Example • Plans, Aligns & Prioritizes • Communicates Effectively • Building Talent • Ensures Accountability and Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • High School education or equivalent required, AA degree preferred. • Demonstrated ability to work effectively both independently and within a team in a fast-paced environment • Ability to collaborate effectively with internal and external partners including law enforcement • Strong written and oral communication skills • Demonstrated ability to build and maintain working relationships with associates at all levels of the organization • Excellent customer service skills • Demonstrated ability to effectively problem solve with the proper sense of urgency • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as required • Ability to make quality judgment in little to no response time • Experience in Loss prevention, security, or retail preferred • Candidates with current and valid security guard registration card preferred • Successful completion of Senior Store Protection Specialist training, as applicable, can act as an advantage