ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environment: • Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers. • Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues. • Removes clutter and ensures safe, clear egress to emergency exits. Developing Great Teams & Partnerships: • Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner. • Treats all Customers and Associates with respect. • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. • Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc. • Other duties as assigned to support Loss Prevention initiatives. Personal and Store Brand • Represents and supports the Company brand at all times. • Maintains a professional appearance, in accordance with Company dress code. Mitigating Theft ; Fraud: • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior. • Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership. • Adheres to Company policy for external theft response. • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Minimizing Operational Shortage: • Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives. • Observes and validates proper checkout procedures for Customers and Associates. COMPETENCIES: • Manages Work Processes • Business Acumen • Plans, Aligns & Prioritizes • Builds Talent • Collaborates • Leading by Example • Communicates Effectively • Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • High School education or equivalent required, AA degree preferred. • One year retail supervisor experience or similar training preferred. • One year loss prevention/security training preferred. • Active Security Guard License preferred • Ability to work effectively in a fast-paced environment. • Strong communication skills. • Demonstrated ability to build and maintain relationships with the Store team. • Excellent Customer service skills. • Proven ability to effectively resolve conflict. • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing. PHYSICAL REQUIREMENTS/ADA: • Consistent timeliness and regular attendance. • Ability to spend up to 100% of working time standing, walking, and moving around the Store. • Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling). • Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need). • Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: None