Job Skills: • Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools • Recognize customer's problems that should be escalated to the next level for resolution following established protocols • Apply understanding and knowledge of information systems products and services to assist customers on technical matters • Performs other duties and tasks as assigned by the Team Lead Job Qualifications: • 1-3 years Customer Service and/or Technical Support experience • High School Diploma (or equivalent) and willingness to learn through on the job training • Experience using or supporting Microsoft Windows and PC hardware • Demonstrates strong verbal, written, and listening skills • Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics • Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction