Technical Support Specialist Duties and Responsibilities • Assist customers with remote (phone and email) troubleshooting issues ranging from networking to hardware failures. • Provide technical and data analysis support to internal data analyst teams and to authorized service contractors providing field support to our customers. • Deliver excellent customer service and maintain professional client relationships. • Manage the installation of equipment and the implementation of our services. • Organize and maintain IT resources, equipment databases, knowledge-sharing repositories, etc. • Lend IT support in areas such as device configuration, device management, cybersecurity, programming, and analytics. • This position will work Monday - Friday with rotating weekend support duties (typically every 3 weekends) Requirements: • Computer Science, Information Technology, or Management Information Systems major preferred. Technical Support, Help Desk, or Analytical job experience is also preferred. • Familiarity with Windows and Linux-based operating systems. • Strong verbal and written communication. • Excellent analytical and problem-solving skills. Must love looking at data. • Ability to work well in teams. • Capacity to multitask and prioritize responsibilities based on business impact and level of urgency. • Strong work ethic and attention to detail. • Experience with programming languages such as Python is a plus but is not required. Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental Insurance • Health insurance • Health savings account • Paid time off • Professional development assistance • Tuition reimbursement Schedule: • Monday to Friday • Weekends as needed