Apply today if you: • Are passionate about the customer experience and have previous experience assisting customers via email or live chat • Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer • Are an expert at learning software, interested in building knowledge around API's and CRM integrations, and has an intuition toward solving technical problems • Excellent verbal and written communication skills What you'll get to do everyday: • Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed • Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform • Communicate thoughtful, customized solutions that help customers move forward and grow their business • Show composure, resilience, and flexibility as customer needs evolve and case volume changes • Develop and maintain comprehensive knowledge to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues • Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account