Job: Customer Service Agent /Blackout Monitoring Specialist Location: San Antonio, Texas. Duration: Fulltime (Onsite role) Salary: 35K - 40k per annum (Base Salary) + 401k, PTOs, Health, Dental insurance. Shifts: 12pm - 9pm Another 3pm - 12 am. you will be given one of these shifts . Weekends are not Off (You will be given any of the two days off) Responsibilities: • Monitoring of live video using in-house tools and dashboard. • Adjusting boundaries of events as content schedule shifts (events run long or short) • Check email notifications for requests and updates from internal teams and vendors/providers. • Address incoming email escalations. • Monitor and maintain the Operations within SLAs. • Manage escalations where appropriate. • Contractor will perform blackout services for streaming/video items that need to be disabled within certain delivery areas. These items will be shared with Contractor by customer. • Contractor will disable and enable viewing within certain areas as defined by customer processes and viewing restrictions. • Contractor will monitor disabled activities and enable viewing once certain restricted activity is completed. • Contractor will perform bug triage services for errors in streaming/video and metadata assets reported by testers. • Contractor will dedupe, resolve, and/or route bugs of various natures that are filed by testers