Company Summary A leading global service-based systems integrator with 20 years of proven growth, dedicated to being our customers' best service provider. Our culture is built on a strong foundation of core values, and we take pride in protecting the lives and assets of our customers and their communities. Position Overview We are seeking a full-time, results-driven Security Service Technician to join our team. In this role, you will respond to routine and non-routine service calls, scheduled maintenance calls, and emergency or after-hours calls in a timely manner, diagnosing, troubleshooting, repairing, and replacing defective parts across a range of low-voltage and electronic security systems. You'll also support new installations and small project work as needed. Key Responsibilities • Respond to service, maintenance, and emergency calls in a timely and professional manner • Diagnose, troubleshoot, repair, and replace defective components on installed security and fire alarm systems • Install, configure, and support network systems and related equipment for assigned projects • Complete detailed service reports and documentation to support accurate invoicing and job tracking • Perform preventative maintenance on installed low-voltage systems • Coordinate with team members and specialists to support service delivery across assigned accounts • Provide technical assistance, systems checkout, and troubleshooting for new and existing installations • Follow all federal, state, and local regulations along with company health and safety policies • Maintain company vehicle in accordance with company guidelines Required Qualifications • 3-5 years of experience servicing, integrating, or programming access control, video surveillance, intrusion, or fire alarm systems • Strong technical aptitude with hand and power tools (drill, screwdriver, wire stripper, hacksaw, crimper) • Solid troubleshooting and programming skills with the ability to independently diagnose and resolve system issues • Strong customer service skills and the ability to work well under pressure • Valid driver's license with a clean driving record • Ability to travel locally to job sites, with minimal overnight travel required • High school diploma/GED or equivalent experience Preferred Experience • CCTV experience with platforms such as Axis, Avigilon, Verint • Access control experience with AMAG, Lenel, Genetec, Software House, Verkada, S2 • Intrusion detection experience with DMP or Bosch • Fire alarm systems experience Benefits and Compensation • Pay range: $36 - $45 per hour, based on experience • 10 company holidays plus paid time off starting at 13 days annually • Medical, dental, and vision coverage • Life insurance and disability plan • Wellness program and 401(k) matching plan • Tuition reimbursement and paid parental leave • Vehicle reimbursement plan or company vehicle provided • Cell phone reimbursement, where applicable Why Work With Us Join a team that values growth, accountability, and delivering results, with the opportunity to work across a wide range of security, fire alarm, and low-voltage systems while building long-term technical expertise.