Role Overview Adalat AI is seeking a Chief of Operations (COO) to lead and scale its court deployment, support,and training operations as we expand our AI-driven solutions across India's judicial system. This is a key leadership role focused on hiring, supervising, and managing an on-ground operations team responsible for working directly with courts, judges, court staff, and judicial registries to ensure seamless technology adoption. The COO will be responsible for developing and overseeing a structured operational framework for training, onboarding, technical troubleshooting, and continuous feedback collection from courts.The ideal candidate is a strong executor and team builder who can drive complex implementation at scale while ensuring Adalat AIs mission of timely justice through technology translates into real-world impact. Key Responsibilities • Hiring & Supervising a National Court Operations Team • Build and manage an operations team responsible for working with courts, judges, andcourt staff on technology adoption. • Hire and oversee a ground force responsible for training and onboarding judges and courts on Adalat AIs tools. • Work with court registries to recruit, train, and supervise local tech representatives for deployment in remote courts. • Implement structured performance management and reporting systems for field teams. • Court Support & Technology Deployment • Develop and oversee a national implementation roadmap for scaling AI solutions across courts. • Ensure seamless adoption of AI-powered tools such as real-time transcription and case flow management by courts. • Manage relationships with High Courts, District Courts, and judicial administrators to drives mooth execution. • Collaborate withproduct and engineering teams to align court needs with product updates • Training & Capacity Building for Judges & Court Staff • Design and oversee training workshops and onboarding programs for judges, stenographers, and court staff. • Develop training materials tailored to different court roles and regional needs. • Ensure ground teams provide hands-on technical support to judicial users. • Organize regular feedback sessions and troubleshooting workshops to address user challenges • Operations for Troubleshooting, Debugging & Feedback Loops • Set up and manage an operational system for handling troubleshooting, debugging, and user support requests from judges and courts. • Establish real-time feedback loops from courts and judicial users to inform product and process improvements. • Work with the tech team to ensure continuous product iteration based on user experience. • Data-Driven Operational Efficiency & Scaling • Develop standardized processes, dashboards, and tracking systems for monitoring deployment efficiency. • Build an operations model that ensures scalable execution across different states and court types. • Analyze court usage data to identify areas for improvement and streamline service delivery. • Internal Organizational Operations & Startup Growth • Establish structured internal processes for team coordination, reporting, and performance tracking across different functions. • Optimize workflows between product, engineering, legal, partnerships, and operations teams to improve execution speed. • Build and manage an operational playbook to support scaling from startup to growth-stage organization. • Oversee the implementation of internal tools, HR systems, and knowledge management frameworks to improve efficiency. • Financial Planning & Resource Optimization • Work closely with the Finance Lead to manage budgets, control operational costs, and ensure financial sustainability. • Develop resource allocation strategies to ensure the most efficient use of funds for court deployments and training programs. • Support fundraising and grant reporting by providing operational insights and impact metrics. • Monitor compliance with contracts, government regulations, and procurement policies Qualifications • 7+ years of experience in operations management, strategy execution, or government project implementation. • Proven experience in scaling large-scale field operations (preferably in legal, gov-tech, or operations-heavy projects). • Strong ability to hire, train, and manage geographically distributed teams. • Experience working with government agencies, courts, or judicial institutions is highly desirable. • Excellent ability to coordinate between product, technology, and legal teams for execution. • Strong problem-solving and process-optimization skills. • Experience in startup operations, organizational scaling, and cross-functional management is a plus. What You Will Achieve in a Year • Hire and oversee a robust ground force for training and onboarding courts across India. • Build and execute an operational model for real-time troubleshooting, debugging, and feedback collection from courts. • Ensure AI-powered solutions are successfully deployed in 50% of Indias courts by 2025. • Establish a structured, scalable training and support program for judges and court staff. • Build and streamline internal operational processes to scale Adalat AI from a startup to a