Position: Administrative & Customer Service Specialist Overview We are seeking a proactive and highly organized Administrative & Customer Service Specialist to support our growing home service business. This role will be responsible for customer communication, scheduling, CRM management, lead follow-up, and day-to-day administrative operations. The ideal candidate is an excellent communicator, highly detail-oriented, and capable of taking ownership of tasks while providing exceptional customer service. Key Responsibilities Customer Service & Communication • Communicate professionally with customers and prospects via phone, email, and text. • Respond to inquiries and provide outstanding customer support. • Follow up with leads and maintain strong customer relationships. • Make outbound calls to businesses for referral and networking opportunities. Scheduling & CRM Management • Manage incoming leads and schedule in-person estimates efficiently. • Coordinate appointments using Google Calendar while optimizing travel routes and drive times. • Maintain accurate customer records, notes, and job statuses in Jobber. • Utilize OpenPhone and CRM systems to manage customer communication. Operations & Administrative Support • Monitor weather forecasts and assist with scheduling adjustments and job rescheduling. • Support daily office operations and ensure smooth communication between customers and the field team. • Maintain organized records and administrative systems. • Report directly to leadership and provide regular updates on tasks and progress. Marketing Support • Create and post content using Canva and CapCut. • Assist with maintaining the company's presence on Facebook, Instagram, LinkedIn, Nextdoor, Google Business Profile, and other platforms. Qualifications • Strong verbal and written English communication skills. • Experience with Jobber or similar CRM systems preferred. • Proficiency with Google Workspace (Gmail, Calendar, Sheets, Docs). • Comfortable making phone calls, scheduling appointments, and managing customer relationships. • Strong organizational skills and attention to detail. • Ability to work independently and take ownership of responsibilities. • Familiarity with social media platforms and basic content creation tools. What Success Looks Like Success means becoming a trusted extension of the business by taking ownership of customer communication, scheduling, lead management, and administrative operations. The right person will help create a seamless customer experience, maintain an organized schedule, and allow leadership to focus on growth while confidently stepping away from daily administrative responsibilities. Preferred • Experience in home service industries. • Familiarity with Nashville geography and route planning. • Neutral or near-American accent with excellent phone presence.