Job Description: Client Support & Digital Marketing Strategic Partner Client Industry: Creative / Web Design & Digital Services Agency About the Role Our client is a US-based creative agency serving businesses with websites, social media, and event promotion. The owner and creative director are currently carrying the day-to-day operational load themselves — and it's pulling them away from high-value creative and strategic work. We're looking for a Strategic Partner who can own client-facing communication, content coordination, minor website updates, and social media execution — creating a smoother, more organized experience for the agency's clients while giving the leadership team their time back. This is a role for someone who thrives on being the reliable, organized backbone of a creative operation: the person clients trust to respond, follow up, and keep things moving. Core Outcomes You'll Own • Free up the owner and creative director by taking over recurring operational and client-facing tasks • Deliver a smoother, more organized client experience through consistent communication and follow-through • Provide dependable day-to-day operational support the team can build around Primary Responsibilities Client Communication (Front-of-House) • Handle ongoing client correspondence, follow-ups, and status updates • Help manage client expectations — proactively communicating timelines, next steps, and what's needed from them • Serve as a warm, professional first point of contact for client requests Content Gathering & Coordination • Collect content and assets from clients (copy, images, logos, event details) for: • Website builds and updates • Social media campaigns • Event promotions • Chase down missing assets and keep projects unblocked Website Support • Make small, routine website changes and updates (full training and video walkthroughs provided) • Handle minor edits so the owner isn't spending his day on small fixes Social Media Management • Post and schedule content across Facebook/Meta and other platforms • Support promotion of upcoming client events • Assist with Meta Business Suite and basic ads tooling Tools & Systems You should be comfortable with — or genuinely eager to learn — the following: • Custom CRM and project management software (client's in-house system; training provided) • Mailchimp — mass newsletters and email campaigns • Facebook / Meta — including Meta Business Suite and Ads tools • Repair Shopper — used for in-house project management • General AI tools — comfort using AI to work faster and smarter Work Environment & Security This client takes data security and access management seriously. As part of this role, you'll work within: • Monitoring software installed on your work computer • LastPass-managed access — credentials are provisioned and revoked by the client; no direct password ownership This is a standard, professional setup — and it protects you as much as the client. Candidates must be fully comfortable with these arrangements. Who We're Looking For • High trustworthiness and integrity — this is non-negotiable. You handle client access, paid tools, and business systems with complete transparency and care • Strong written English — polished, warm, professional client communication • Organized and proactive — you follow up without being asked and never let things fall through the cracks • Tech-adaptable — you pick up new platforms quickly and aren't intimidated by custom systems • Detail-oriented — small website edits and client updates done right the first time • Reliable and consistent — the client needs someone they can count on every single day Nice to Have • Prior experience supporting a creative, web design, or marketing agency • Familiarity with website CMS platforms (WordPress or similar) • Experience running or supporting Meta ad campaigns • Basic graphic design sensibility (Canva-level is fine) Why This Role • Full-time, stable engagement with a client who is actively investing in the right long-term partner • Direct training from the business owner — including video walkthroughs for all technical tasks • Real ownership: you're not a task-taker, you're the operational backbone of a growing agency • Variety: client communication, content, web, and social — no two days identical