Job Summary: We are seeking a proactive and customer-focused Remote E-commerce Support Specialist to support an Amazon-based kitchen products business. The ideal candidate is outgoing, tech-savvy, and confident communicating with customers while resolving issues and supporting day-to-day operations. This role requires a strong understanding of the company's products and brand, excellent problem-solving skills, and the ability to thrive in a structured, fast-paced ecommerce environment. The successful candidate will play a key role in customer communication, issue resolution, account support, and overall operational efficiency. Key Responsibilities: • Respond to client inquiries, issues, and complaints. • Make outbound calls to resolve customer concerns. • Develop a strong understanding of the company's brands and products. • Support account management and daily operations. • Assist with customer service and ecommerce-related tasks. • Maintain accurate records of customer interactions and account updates. • Collaborate with internal teams to ensure timely issue resolution. • Monitor customer requests and follow up to ensure satisfactory outcomes. • Perform other duties related to the position as assigned. Qualifications & Requirements: • Proficient level of English (written and spoken). • Excellent professional and communication skills. • Technical Lead experience with relevant Amazon experience or similar hands-on expertise. • Strong sales experience with a willingness to perform client outreach. • Account management experience is required.  • Outgoing, energetic, and professional with a customer-focused approach. • Strong negotiation, problem-solving, and critical-thinking abilities. • Confident and assertive, with the ability to handle challenging situations and stand firm when necessary. • Tech-savvy, and able to quickly learn new systems, processes, and technical concepts. • Comfortable speaking with customers and resolving issues in a professional manner. • Strong sense of ownership, accountability, and responsibility. • Experience using CRM systems. • Experience with ERP systems is a strong plus. • Strong attention to detail and ability to manage multiple tasks in a fast-paced environment. • Ability to quickly learn new systems, software, and workflows. • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management). • Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach. • Positive attitude and the ability to learn and adapt quickly. • Ability to understand and follow established processes accurately with minimal supervision. • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs. • Interested in long-term career opportunities. • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet. Compensation & Benefits: • 100% remote work. • Compensation in USD. • Full-time position with 40 hours weekly. • Please note that this is a long-term opportunity. • Great work environment with potential for growth.