Job Title: Remote Operations & Service Coordinator Job Summary: We are seeking a highly organized and proactive Remote Operations & Service Coordinator to support the daily operations of a growing HVAC company. This role is ideal for a candidate with previous operations, administrative, or team leadership experience who excels at coordinating people, processes, and customer communication in a fast-paced environment. While HVAC industry experience is a strong advantage, we are also open to motivated professionals who are quick learners and eager to be trained on HVAC systems and service operations. The Remote Operations & Service Coordinator will play a key role in ensuring smooth day-to-day business operations by managing customer communications, scheduling service appointments, coordinating technicians, purchasing materials, processing invoices, and maintaining accurate operational records. The ideal candidate is detail-oriented, highly organized, takes ownership of their work, and thrives in a collaborative environment while supporting the company's continued growth. Key Responsibilities: Operations Management: • Assist in managing daily company operations and workflow. • Coordinate communication between customers, technicians, suppliers, and office staff. • Improve operational processes and efficiency. Customer Communication & Scheduling: • Answer customer calls and gather service request details. • Schedule service appointments. • Provide customers with job status updates. Technician Coordination: • Manage technician schedules and daily assignments. • Support technicians with job-related issues. • Ensure technicians have the necessary information and materials. Purchasing & Administrative Support: • Order materials and parts. • Coordinate with suppliers. • Assist with warranty-related parts and claims. Billing & Systems Management: • Create and process invoices. • Monitor completed jobs. • Maintain accurate records in company systems. • Perform billing and collections after the invoicing stage. • Perform other duties related to the position as assigned. Qualifications & Requirements: • Proficient level of English (written and spoken). • Excellent communication and problem-solving skills, allowing for effective collaboration with clients, vendors, and teammates. • Previous operations or administrative management experience preferred. • Previous experience in a Team Lead, or other leadership role preferred. • Ability to manage multiple responsibilities independently. • HVAC industry experience is a plus but not required. • Strong sense of ownership, accountability, and problem-solving. • Excellent organizational skills with the ability to manage people, schedules, and daily operations. • Eagerness to grow into a key leadership role within the company. • Strong attention to detail and ability to manage multiple tasks in a fast-paced environment. • Strong problem-solving skills with the ability to work independently. • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management). • Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach. • Ability to quickly learn new systems, software, and workflows. • Ability to understand and follow established processes accurately with minimal supervision. • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs. • Interested in long-term career opportunities. • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet. Compensation & Benefits: • 100% remote work. • Compensation in USD. • Full-time position with 40 hours weekly. • Please note that this is a long-term opportunity. • Great work environment with potential for growth.