Position Summary: Responsible for providing all prospective clients with an outstanding telephone experience during prospective client interview. Serves as first point of contact for our clients and plays a vital role in determining client satisfaction. Essential Functions: • Handle a high volume of incoming calls, setting the tone and pace of every client call • Accurately apply the firms criteria to callers circumstances; properly executes existing protocols and procedures • Perform multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation • Effectively communicate next steps if legal representation is warranted • Explain, kindly and professionally, when the firm will not be able to assist a prospective client • Perform administrative duties related to customer service, client intake and overall client retention • Treat the first and last calls of the day with the same level of care and compassion Requirements: • Must have excellent oral and written communication skills • Must be able to convey confidence and empathy over the phone • Ability to multi-task • Knowledge of Microsoft Windows/Office and ability to learn and use various software programs • Bilingual (Spanish) a plus How to apply? If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV and Cover Letter