Role Summary Supports the backend, reporting, and development work behind a US-based client's voice and omnichannel contact center platform. This role centers on the Microsoft development stack, C#, JavaScript, Microsoft SQL Server, SSRS, and Power BI, with growing Azure exposure. Direct contact center domain experience is a plus and helps you ramp up faster, but strong Microsoft-stack developers from other industries are welcome to apply. Key Responsibilities • Support and maintain backend logic and data flows behind platform routing and workflow features • Build and maintain SQL Server databases, stored procedures, and reporting pipelines • Develop and maintain SSRS reports and Power BI dashboards for operational reporting • Perform integrations across platform modules to support smooth data flow between systems • Contribute to backend development work (C#, JavaScript) supporting the platform's Microsoft-based build stack • Support the ongoing migration of platform workloads toward Microsoft Azure • Maintain technical documentation: configuration guides, runbooks, and integration specs Required Qualifications • 4–8 years of experience in a Microsoft-centric development stack (C#, JavaScript, SQL Server) • Hands-on experience with SSRS and/or Power BI for operational reporting • Working knowledge of SQL and data pipeline development Preferred Qualifications • Direct contact center industry experience — understanding of contact center statistics, operations, and KPIs • Familiarity with a CCaaS platform (Genesys Cloud CX, NICE CXone, Five9, or Cisco UCCE/PCCE) is a plus, not required • Exposure to Microsoft Azure Communication Services or broader Azure infrastructure Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune) Engagement: Contract to Hire | 12-Month Initial Contract Level: Mid-Senior (4–8 years experience) Reports To: Application Pod Lead (US-based client)