Role Summary Builds and maintains the integration layer connecting a US-based client's contact center platform to enterprise CRM and backend systems. This is primarily a Microsoft-stack development role, C#, JavaScript, Microsoft SQL Server, SSRS, and Power BI, with growing exposure to Azure. Contact center domain knowledge is a plus and will help you contribute faster, but is not required, strong .NET/SQL Server developers from any industry are encouraged to apply. Key Responsibilities • Build and maintain API integrations between backend systems and CRM platforms (Salesforce, ServiceNow, Microsoft Dynamics) • Develop middleware services handling authentication, data mapping, error handling, and retry logic (C#, JavaScript/Node.js) • Design and maintain SQL Server databases and stored procedures supporting integration and reporting workflows • Build and maintain SSRS reports and Power BI data models/dashboards for operational and client-facing reporting • Implement data lookup, write-back flows, and system-to-system data synchronization • Maintain API dependency documentation and integration health monitoring/alerting • Support SSO/SAML/OAuth integrations for secure authentication and role-based access controls • Contribute to the ongoing migration of integration workloads toward Microsoft Azure • Partner with QA to validate integration test coverage ahead of releases Required Qualifications • 4–8 years of software development/integration experience within a Microsoft-centric stack (C#, JavaScript, SQL Server) • Hands-on experience building and maintaining SSRS reports and/or Power BI dashboards • Strong API development and integration skills • Working knowledge of SQL and relational database design Preferred Qualifications • Exposure to Microsoft Azure (API Management, Logic Apps, Data Factory, or Synapse) • Contact center or customer experience platform domain experience (Genesys, Amazon Connect, NICE) is a plus, not a requirement • CRM integration experience (Salesforce Platform Developer certifications a plus) Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune) Engagement: Contract to Hire | 12-Month Initial Contract Level: Mid-Senior (4–8 years experience) Reports To: Application Pod Lead (US-based client)