We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence. As we continue to expand, we are seeking an experienced and analytical Manager - Business Finance (BPO) to join our global finance team. The successful candidate will serve as a key financial partner to our operations leadership, driving data-backed decisions that enhance business performance across our BPO operations. Position Manager Business Finance (BPO) Location Remote (Work from Home) India Working Hours: US Shift (5:00 PM 2:00 AM IST) Job Description • Prepare and manage monthly financial forecasts, variance analysis, and performance reports. • Analyze revenue and cost drivers, linking call center metrics (AHT, SLAs, Occupancy, Shrinkage, Attrition, etc.) to financial outcomes. • Develop financial models to evaluate the impact of operational and workforce decisions on profitability. • Partner with Operations, Workforce Management, and HR teams to align staffing and productivity with financial goals. • Track and report business KPIs across clients, projects, and delivery centers. • Provide insights and recommendations to maximize revenue realization and margin improvement. • Support pricing, costing, and profitability analysis for existing and new client engagements. • Drive accountability for budget adherence across cost centers and client programs. • Collaborate with cross-functional teams to identify cost optimization opportunities and operational efficiencies. Job Requirements • Minimum 5 years of experience in Business Finance / FP&A within a BPO or Call Center environment. • Strong analytical and quantitative skills, with a proven ability to connect operational KPIs to financial performance. • Deep understanding of call center metrics such as AHT, SLA, FTE efficiency, Attrition, and Absenteeism. • Advanced Excel and financial modeling skills; experience with BI/reporting tools such as Power BI or Tableau is an advantage. • Excellent communication skills with the ability to present complex data to non-finance stakeholders. • Capable of working independently in a fully remote environment supporting US time zones. • Detail-oriented, proactive, and able to manage multiple deliverables under tight timelines. Job Type Full-time (Remote) 5 working days per week Monday to Friday Salary INR 1.5 Lakhs per month (CTC 18 Lakhs per annum) Expected Start Date Immediately Know More About Us Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm Instagram: https://www.instagram.com/summitnexttechnologies LinkedIn: https://www.linkedin.com/company/summitnext-technologies/ Website: https://summitnext.com/