Want to Relocate to Portugal? We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon. Position: Operations Customer Expert Location: Lisbon, Portugal Market: Italian-Speaking Your Main Responsibilities As part of the Customer Service Operations team, you will: • Respond to customer requests via email, chat, contact forms, and calls • Handle support tickets related to general queries, refunds, or incomplete services • Call users to speed up case resolution and improve communication • Perform back-office tasks that may involve outbound calls • Conduct outbound calls to promote products, collect feedback, and support customer success • Maintain accurate records using CRM tools • Achieve performance goals and respect deadlines • Provide operational feedback and escalate cases when needed Salary Package With & Without Accommodation Option 1 With Apartment (Company Housing Included) Total Gross Cash Compensation: 1,050 / month Includes: • Base salary • Monthly holiday & Christmas allowances • Meal allowance (7 per working day) • Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026) • Health insurance from day one • Potential productivity bonus (performance-based) Option 2 Without Apartment (You Arrange Your Own Housing) Total Gross Cash Compensation: 1,379.00 / month Includes: • Higher base salary (no apartment benefit) • Monthly holiday & Christmas allowances • Meal allowance • Health insurance from day one • Potential productivity bonus (performance-based) Training Information • Schedule: 8 hours/day • Training content includes system onboarding, customer management, product training & on-the-job practice • Training allowance: 42.72 per day • Payment is made only if training is fully completed Working Conditions • 40 hours/week + 1 hour lunch break • 22 vacation days per year • Italian holidays apply • If you work on a Portuguese public holiday, you receive a compensation day • Office located near Oriente / Moscavide stations (easy access by metro, bus, train) Why Portugal? A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance. Want to apply or learn more? Feel free to message me!