MJK Connections is partnering with a client who's business revolves around supporting credit union clients. The primary responsibilities of the Member Experience Analyst are to assist the clients with a variety of projects, involving analysis and reporting of data. A desired element within this role would be past experience using data to tell a meaningful story that can be used to drive business decisions. Additionally the candidate will need to be able to respond to requests in a timely manner, as well as communicate clearly and effectively. PRIMARY RESPONSIBILITIES: • Handling analysis of data, both large and small scale, transforming the data into meaningful information using data visualization techniques with intent to drive action and business decision making. • Work on high-impact strategic analytics projects to provide data-based insights and recommendations. • Identify and extract data from sources to use in reporting, analysis and project development. • Build and maintain recurring metrics, reports, and dashboards. • Present findings to internal team members and/or clients. • Creation of supplementary reports/analysis for programs offered by Member Loyalty Group. • Create, prepare, and distribute Internal Service Survey, Relationship, Engagement reports. • Assist team in creating internal process efficiencies to help with both internal and external reporting. • Support manager(s) in product/service benchmarks, executive KPIs, and new project initiatives. • Assist in additional client and/or program support activities as assigned. EDUCATION, TRAINING & SKILLS: • Bachelor's Degree in a quantitative or business-related field such as Business, Economics, Finance, Mathematics, Statistics, Computer Science, or Engineering. • Experience with large volumes of unstructured & structured data • Experience building PowerPoint decks to convey analytical results and make business recommendations • Ability to put structure around ambiguous business problems, designing analytical approaches based on available data • Ability to translate analysis results into actionable business recommendations • Excellent written and verbal communication skills • Must be a team player. • Must be able to handle working on multiple projects at once. • Must have the ability to troubleshoot issues, and solve problems independently. • Detail-oriented, well-organized and able to handle multiple tasks. • Able to work independently with minimal guidance. • Strong technical aptitude with the ability to independently learn new technology. • Expert level with Excel, including experience with pivot tables • Experience with data visualization tools (such as Tableau) a plus • Experience with data blending tools (such as Alteryx) a plus • Experience as a self-starter and working with varying degrees of direction • Must have professional demeanor, positive attitude, patience, flexibility and a desire to provide exceptional service to internal and external partners.