JOB OVERVIEW: ● Customer Care Representative Full-Time ● Reports to Customer Care Team Lead ● 100% Remote -- work from home! RESPONSIBILITIES: ● Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs) ● Delivers quality customer satisfaction with every contact ● Meets key individual productivity metrics in line with department goals ● Displays understanding and follow through with policies and guidelines ● Communicate to management regarding issues ● Other duties as assigned SKILLS: ● Strong verbal and written communication skills ● Fast typing speed (at least 50 wpm or above) ● Tech-savvy and a fast learner ● Customer-focused ● Ability to work under stress to achieve targets ● Previous experience with Zendesk is a plus ● College degree or equivalent preferred EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS: ● A desktop or laptop (2015 or newer, Mac or PC) ● A voice-capable headset, and a webcam to carry out training and work duties. ● Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom. ● A (non-public) dedicated workspace that is free from noise or distraction