Responsibilities • Professionally represents Companies Mission and Values and the Brand during each customer engagement. • Answers inbound calls in a Call Center environment • Resolves and documents all customer contacts, inquiries, and concerns in the system. • Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner. • Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed. • Provides product information and project information, which could include recommending products to purchase and/or their effective use. • May perform other duties as assigned * Qualifications • Basic computer skills with experience in Microsoft Word, Microsoft Excel • Strong communication (verbal, listening, and written) and interpersonal skills • Must have ability to handle conflict positively • Strong sense of urgency • Must demonstrate strong problem solving, multi-tasking and critical thinking skills • Experience in call logging systems is preferred • Customer service-focused call center experience is helpful Overview Hybrid Role: This is not a fully remote position | Training will be in-person