Education and Experience » • Plus would be experience working in Cable. • People who have call center experience are best for this role, this is NOT an IT role or Network related. Knowledge, Skills and Abilities » • Excel • Call Center experience • Good email and verbal communication skills WHAT YOU’LL DO: Job Responsibilities » • Technical Call Center, running a rebuild for the network. • Open and close tickets - make sure ticket info is correct, open it and start the process and close them out at the end of the day. • Use internal ticketing system. • Ensure all devices that were online at the beginning are online at the end, if not they need to troubleshoot. • Ability to look at 4-5 tools and check what on and offline. • Excel is needed for tracking and updating. • Heavy email communication and chat. Note: Location: Remote but may require onsite work in Atlanta - must be local and vaccinated