What You’ll Do · Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops -- listening to each customer's needs and concerns. · Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience. · Use our production/shop locator system to find an auto glass provider to quickly and conveniently service customer’s vehicles -- qualifying the damage for a repair or selecting the appropriate glass part for replacement. · Proactively assist the CSR team by answering hold calls as needed. · Help new associates get up and running with orientation and training, as needed. · All other duties as assigned. What You’ll Need · Age: Must be 16+ years of age. · High school diploma or equivalent (or actively enrolled). · Prior experience in a call center/contact center/customer service preferred. · Ability to operate a computer and telephone systems while seated for extended periods of time. · Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.