Your Day to Day Responsibilities: • Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner. • Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers. • Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently. • Provide feedback and recommendations to the team in order to improve the quality of customer care. • Follow procedures to ensure adherence to the company’s risk and compliance policies. Basic Qualifications: • High School Diploma or Equivalent • +6 months Customer Service experience • Data entry experience Work from home office requirements: • Designated workspace free from noise and other distractions • Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down Preferred Qualifications: • 6 months call center experience • Strong data entry skills and the ability to type 32 WPM or more • Demonstrated proficiency in Windows based operating systems and Microsoft office • Ability to navigate multiple computer screens and browsers quickly and accurately • Strong comprehension skills, professional demeanor • Solid oral & written communication skills • Demonstrated strong attention to detail and solid problem-solving skills • Bilingual, Spanish to English • Insurance knowledge preferred