Who we want: • You will receive inbound calls from our Merchants, answering questions, while driving issues to resolution to the client’s satisfaction. • We want our merchants to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution. • Use your great verbal and written communication skills to provide excellent service to our merchants. Basic requirements for consideration: • Resume with application • High School diploma or GED • Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality). • Quiet and secure working environment free from background noise and be able to guard client confidential information. • Familiarity with computers and internet navigation • Internet speed requirements: To test internet speed, visit www.speedtest.net and click GO - results will display at the top of the page • o Ping less than 50 ms • o Download greater than 12.0 Mbps • o Upload greater than 2.0 Mbps Preferred qualifications: • Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution • Strong work tenure with previous roles lasting a year or more