Technical Writer 2 (100% Onsite) Location: Austin, TX Work Type: W2 (No Benefits) Onsite: 1100 W 49TH ST, Austin, Texas 78757 Job Description The Technical Writer will be responsible for: • Developing and maintaining user and technical documentation and project process documentation for Application Teams. • Understanding the users view of applications and/or technology and can put procedures in a logical sequence. • Providing expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications. • Drafting technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. • May be responsible for coordinating the display of graphics and the production of the document. Additional job details and special considerations • Performs highly advanced (senior-level) technical writing under the director of the Section Director. • Coordinates the review, evaluation, composition, organization, and editing of technical documents, materials, and reports. • Participates in business analysis, process planning, and agency policy and procedure development and implementation. • Coordinates projects and teams' activities to achieve Section goals and objectives. Studies and analyzes operations and issues and prepares reports of findings and recommendations in the different points of service. • Prepares and assists in the preparation of administrative reports, studies, and specialized technical projects. • Provides consultative services and technical assistance to plan, implement, and monitor effective programs and services. • Works with program staff in determining trends and resolving technical issues. • Reviews and evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements. • Develops procedures and workflows. • Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. • Attends work on a regular and predictable schedule and performs other duties as assigned. Job Duties: • (30%) Conducts detailed studies and reviews, defines problems in areas such as administrative practices, workflow, and other business processes. Functions as a consultant to plan, implement and monitor effective business process improvement recommendations. • (25%) Develops management/workflow reporting tools for program areas. Compile and analyze statistical information to assist management in making informed decisions. • (20%) Assist with tracking the development and approval of business processes, systems, and reporting requirements. Coordinates with program and IT staff in discovery, development, and implementation of program systems. • (20%) Develop workflow procedures and provide training, technical assistance, and information-sharing to program staff. • (5%) Other duties as assigned: include but are not limited to actively participating and/or serving in a supporting role to meet the agencys obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. The division is an active partner in response activities. Such participation may require an alternate shift pattern assignment and/or location. A successful Technical Writer will bring: Knowledge: • Knowledge of business and management principles involved in business evaluation, strategic planning, resource allocation, leadership techniques, coordination of people and resources, and of project management principles and practices; • Familiar with computer systems and data systems, processes, and visualization tools; • Understanding of public administration and management techniques; program planning and implementation; • Knowlege of project management practices, principles, and processes; • Understanding of Software Development Life Cycle (SDLC) methodologies. Skills: • Skilled in business, program, and system analysis; • Ability to developing goals, objectives, and procedures to monitor and evaluate progress; • Ability to create writing analyses, documentation, and reports; • Skilled in organizing and presenting complex information to a variety of audiences verbally and in writing; • Has the ability to identify problems, evaluate alternatives, and negotiate and implement solutions; • Ability to translate complex technical information verbally and in writing for non-technical audiences. • Ability to maintain excellent working relationships with all stakeholders to deliver multiple interdependent initiatives that span various stakeholders; • Devise effective solutions to administrative and fiscal barriers and problems; • Create concise, accurate reports; develop and evaluate policies and procedures; • Write and revise standards and procedures; • Assess and manage priorities; • Communicate clearly, concisely, and effectively; • Work in a team-approach collaborative environment; • Apply a critical and analytical approach to problem-solving; • Gather, assemble, and analyze facts; • Plan, organize, schedule, and monitor completion of assigned projects; • Work independently and to deliver results in an environment of broad, consultative management. Requirements: • 4-7 years of experience in the field or in a related area. • Familiar with standard concepts, practices, and procedures within a particular field. • Relies on limited experience and judgment to plan and accomplish goals. • A certain degree of creativity and latitude is required. • Works under limited supervision with considerable latitude for initiative and independent judgment.