Responsibilities: • Customer Assistance: Serve as the first point of contact for customers seeking assistance with our platform's services, including digital gold transactions, travel bookings, insurance queries, loan applications, and online deals. • Membership Benefits: Educate customers about the exclusive club membership benefits, highlighting the advantages and privileges they can enjoy. • Gold Rewards: Explain and facilitate the process of earning and redeeming gold rewards for members, ensuring a seamless experience. • WhatsApp and CRM Support: Provide prompt and helpful support to customers through WhatsApp and our Customer Relationship Management (CRM) system, resolving their queries, complaints, and concerns. • Voice Support: Offer voice support to customers when necessary, ensuring a high level of service quality and effective issue resolution. • Product Knowledge: Maintain a deep understanding of our platform's services, offerings, and updates to assist customers effectively. • Issue Resolution: Investigate and resolve customer issues or concerns by coordinating with relevant departments and following up to ensure customer satisfaction. • Documentation: Accurately record customer interactions, feedback, and case details in the CRM system for future reference and analysis. • Feedback Collection: Gather customer feedback to help improve our services and enhance the overall customer experience.