Roles and Responsibilities: • Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. • Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. • Improve and maintain promised delivery times for better customer experience. • Conduct classroom/field training at an individual level for better customer experience. • Conduct regular field audits for better compliance among Pickup and Delivery Partners. • Manage and control voluntary attrition and control absconders by conducting regular engagement activities. • Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. • Ensure excellent customer experience by solving order level escalations. • Support Pickup and Delivery Partners during emergencies and exigencies. Requirements Desired Skills:- • Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers. • Knowledge of supervisory techniques to manage, motivate and train blue collared workers. • Should know local geographical area knowledge and should be able to converse in local languages • The candidate should have an entrepreneurial attitude / should be a go-getter • Must have attention to detail and critically think through to resolve problems. • Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred.​