2026-Sep-14 to 2026-Nov-14 SKILL MATCH RECRUIT PORT KENNEDY, WA CUSTOMER SERVICE MANAGER FULL-TIME PERMANENT Our client is a medium-sized migration agency dedicated to providing comprehensive immigration and visa services to individuals and corporations. With a strong commitment to excellence and a focus on client satisfaction, we have built a reputation for delivering successful outcomes to our clients. As part of our continued growth, we are seeking a Customer Service Manager to join our dynamic team. Job Summary: As the Customer Service Manager, you will play a pivotal role in ensuring our clients receive exceptional service and support throughout their migration journey. You will oversee a range of customer-focused tasks, incorporating elements of corporate services management to enhance our overall client experience. Key Responsibilities: 1.Team Leadership: Lead, mentor, and develop the team, ensuring they provide top-notch assistance and support to clients. 2.Client Engagement: Foster positive relationships with clients, understanding their needs and concerns, and ensuring their satisfaction throughout the migration process. 3.Operational Excellence: Streamline and optimize customer service processes and procedures to enhance efficiency and effectiveness. 4.Compliance: Ensure that all customer service activities comply with relevant laws, regulations, and industry standards, especially in the context of immigration services. 5.Corporate Services Integration: Incorporate elements of corporate services management to improve the client experience, such as facilities for in-person meetings, technology support for clients, and coordination with corporate clients. 6.Issue Resolution: Oversee the resolution of client inquiries, concerns, and complaints, working closely with other departments to address complex issues. 7.Stakeholder Collaboration: Collaborate with other departments, including corporate services, HR, and legal, to provide comprehensive support to clients and ensure a seamless migration process. 8.Reporting: Generate regular reports on customer service performance, client feedback, and key performance indicators for senior management. 9.Budget Management: Assist in managing budgets related to customer services and corporate services, ensuring cost-effectiveness while maintaining high-quality standards. 10.Technology Integration: Evaluate, implement, and manage technology solutions to enhance the client experience, such as customer relationship management (CRM) software and communication tools. 11.Facilities Management: Oversee facilities related to client meetings and interactions, ensuring a welcoming and professional environment. Qualifications & Experience: • Proven experience in customer service management. • Strong leadership and team management skills. • Excellent interpersonal and communication skills. • Knowledge of relevant immigration laws and regulations. • Proficiency in technology and software related to customer service and CRM systems. • Commitment to maintaining a positive client experience. • Budget management expertise