Job Title: Genesys Reporting Expert Company Overview: Software International (SI) supplies technical talent to a variety of clinets ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. Position Overview: We are currently seeking a Genesys Reporting Expert to join our clients' team on a contract basis. As a Genesys Reporting Expert, you will be responsible for designing, developing, and implementing reporting solutions for our clients using Genesys software. This is a great opportunity for someone who is passionate about data analysis and has a strong understanding of Genesys reporting capabilities. Key Responsibilities: - Assess gaps between Cisco and Genesys systems being used - Work with key business stakeholders in identifying Genesys reporting needs - Design and develop reporting solutions for clients using Genesys software - Collaborate with cross-functional teams to gather reporting requirements and ensure timely delivery of solutions - Create and maintain documentation for reporting solutions and processes - Troubleshoot and resolve any technical issues related to reporting - Stay updated on the latest Genesys reporting features and provide recommendations for improvement - Conduct training sessions for clients on how to use Genesys reporting tools effectively - Prepare and present reports to clients and stakeholders on the performance of reporting solutions - Ensure data accuracy and integrity in all reporting processes - Assist supporting an a large Cisco to Avaya migrations Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - Minimum of 3 years of experience in a similar role, preferably with Genesys reporting tools - Strong understanding of Genesys reporting capabilities and best practices - Excellent analytical and problem-solving skills - Proficient in SQL and other data analysis tools - Experience with data visualization tools such as Tableau or Power BI - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Strong attention to detail and ability to meet tight deadlines Contract Details: This is a contract position based in Chicago, IL, USA. The duration of the contract will be determined based on the project requirements. The selected candidate will be offered a competitive hourly rate. If you are a self-motivated individual with a passion for data analysis and a strong understanding of Genesys reporting, we would love to hear from you. Join our team at Software International and be a part of our exciting journey towards providing cutting-edge technology solutions to our clients.