Join EANM as a full-time, Support Center Rep, you’ll be the welcoming voice of Eye Associates, helping patients schedule appointments, verify insurance, and connect them to the care they need – all while delivering excellent customer service. If you're detail-oriented, adaptable, and enjoy working in a fast-paced environment, this role is for you! **Must be a New Mexico Resident or moving to New Mexico. Starting pay range: $16.00 - $20.00 per hour, based on experience or certifications (CPSS or COA) Why Choose Us? • Paid on-the-job training & career advancement opportunities • Extensive personalized training provided regardless of prior experience • Internal Career Ladder • Largest Ophthalmology & Optometry practice in the Southwest • Telecommuting Opportunities after successful onsite training!!! What You'll Do: • Handle high call volume efficiently, with a friendly, professional attitude • Schedule appointments based on physician preferences/templates and patient needs • Verify insurance and demographic information • Route non-scheduling calls to appropriate departments • Complete internet appointment requests, portal inbox and Phreesia cancellations/reschedules in a timely manner What We’re Looking For: • Ability to thrive in a fast-paced, high-volume environment, multi-tasking skills a must • Strong telephone etiquette, organizational skills, and keyboard proficiency • Friendly, team-oriented attitude and customer-first mindset • Experience in healthcare or call centers is helpful but not required • Bilingual in English/Spanish a strong plus Benefits We Offer: • PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!) • Medical, Dental & Generous Vision Benefits • 401(k) • Education Assistance • Company-paid Life, AD&D, & more! ** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire. Ready to start a rewarding career? Apply today! Learn more at www.eyenm.com. Req.# 2821, 2821-1, 2821-2, 2821-3, 2821-4, 2821-5, 2821-6, 2821-7