BDC Representative Job Description Our company is looking for a BDC Representative at HYUNDAI MONTGOMERY to join our team at HYUNDAI MONTGOMERY AL Responsibilities: • Check email frequently and respond to inquiries immediately; • Present initial financing options based on customer needs; • Answer customer calls and establish follows-up with sales appointments; • Deliver inquiries/messages intended for other sales personnel and departments promptly; • Provide customers with initial product information and direct them to the appropriate dealership resources; • Direct customers to product information resources, including those available on the internet; • Handle all incoming internet and phone leads; • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management; • Be available to promptly respond to live chat, phone and email inquiries in a professional and well-spoken manner; • Follow up with leads that are not ready to make an appointment or no-show; • Contacting clients prior to appointment date to confirm appointment; • Mailing marketing letters to provided leads; • Following up post visit to ensure customer satisfaction; • Receiving inbound sales phone calls and leads; • Placing outbound phone calls to potential leads. Requirements: • Coachable and able to follow a specific process • Friendliness, enthusiasm, reliability, with a positive “team-player” attitude • Time management, prioritization skills, and the ability to multi-task are required • Previous automotive dealership experience a plus • Flexible availability • Excellent written and verbal communication skills • Comfortable making outbound calls daily • Prior internet sales, BDC, or related experience a plus • Strong work-ethic with the ability to work in a fast-paced, results-driven environment • Be self-motivated and goal oriented. Benefits: • Medical, Dental, and Vision Plans • Paid Basic Employer Life Insurance • Additional Supplemental Insurance • Wellness Program • 401(k) Plan with match • Paid Time Off • Employee Purchase Program • Training Programs We are a Drug Free Workplace and an Equal Opportunity Employer.