• Manage Zoho applications including Zoho CRM, Zoho Books, Zoho Creator, Zoho Analytics, Zoho Projects, and other Zoho One suite products. • Develop custom functions, workflows, and automation using Deluge scripting. • Integrate Zoho applications with third-party systems and APIs. • Analyze business requirements and translate them into scalable Zoho solutions. • Troubleshoot system issues and provide timely technical support. • Optimize existing Zoho setups to improve efficiency and performance. • Maintain documentation for all development, configurations, and processes. • Conduct training sessions on Zoho applications for internal teams and external clients • Provide hands-on guidance and support to users on Zoho tools • Assist in the basic setup, customization, and usage of Zoho applications • Help employees understand workflows and improve system adoption • Troubleshoot basic Zoho-related issues and provide timely support • Prepare simple training materials, user guides, and documentation • Stay updated with Zoho features to enhance training effectiveness • Create user manuals, guides, and training materials. • Provide ongoing support and guidance to users to enhance adoption. Requirements • Minimum 1-2 years experience with Zoho suite (especially Zoho CRM, Creator, and Books). • Experience with API integrations and third-party tools. • Good understanding of business processes and workflow automation. • Excellent communication and presentation skills. • Prior experience in training or mentoring users is highly preferred. • Problem-solving mindset with attention to detail. • Zoho Certification (preferred but not mandatory). • Willingness and ability to train and support internal and external stakehholders on Zoho tools • Problem-solving attitude with a proactive approach • Ability to understand business requirements and implement solutions • Basic knowledge of integrations or automation is an added advantage