Excellent communication is a Must: Required qualifications 4–9 years of total IT/application support or operations experience. 3–5 years of very strong handson experience in RPA support or operations, preferably with UiPath in an enterprise environment. Proven Experience with RPA tools (primarily UiPath; exposure to Automation Anywhere, Blue Prism, or Power Automate is an added advantage). Practical experience using ticketing systems such as ServiceNow or JIRA for incident, request, and change management. Technical skills Working knowledge of UiPath Orchestrator (jobs, queues, assets, schedules, logs) and UiPath Studio sufficient to read and understand workflows for troubleshooting. Familiarity with Windows Server environments, basic networking concepts, and application/service monitoring tools. Understanding of Active Directory concepts (users, groups, service accounts) and rolebased access control models. Basic SQL skills (reading queries, validating logs/data) and desirable exposure to VB/VBA or scripting for operational utilities and analysis. Advantageous exposure to OCR/Document Understanding, VDI environments, and troubleshooting integrations (APIs, email, web apps).