About Us Agrim in a fast-growing agri-tech startup building an on-demand B2B Agri-inputs marketplace. Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. We have scaled up rapidly across India, with 10% of the overall customer universe already on-boarded on the platform. Our Founders are IIT/ IIM graduates and ex-entrepreneurs (with successful exits) and we have also built one of the best start-up teams, with senior executives from Tier-1 education institutes, e-commerce companies such as Amazon, Hopscotch, Policy Bazaar, etc. and experienced industry professionals from the agriculture sector • B2B e-commerce marketplace for Agri-Inputs (Total Market potential of $50 billion) • Founded by Ex-entrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain • Backed by 4 Tier-1 Investors • Growing 5X Month on Month • Onboarded 1000+ Manufacturers | 1,00,000+ Retailers | Active across India • 350+ Full time employees Key Responsibilities • Listen to and evaluate recorded customer service calls to assess quality and adherence to company standards. • Identify areas of improvement and provide constructive feedback to customer service representatives. • Maintain detailed records of call evaluations, including scores, comments, and recommendations. • Generate regular reports on call quality metrics and trends for management review. • Collaborate with the training team to develop and implement improvement plans based on evaluation findings. Requirements The candidate must be well versed with the following skills - • Microsoft Excel - Intermediate Level • Verbal Communication skills • Written Communication Skills • Analytical Thinking • Presentation Skills NOTE : This is 6-days working role from office itself (Mon-Sat) in Sector-66, Gurugram, Haryana.