AGRIM is a fast-growing agri-tech startup building an on-demand B2B Agri-inputs marketplace. Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. AGRIM has scaled up rapidly across India, with 10% of the overall customer universe already onboarded on the platform. Our Founders are IIT/ IIM graduates and ex-entrepreneurs (with successful exits) and we have also built one of the best start-up teams, with senior executives from Tier-1 education institutes, e-commerce companies such as Amazon, Hopscotch, Policy Bazaar, etc. and experienced industry professionals from the agriculture sector. • B2B e-commerce marketplace for Agri-Inputs (Total Market potential of $50 billion) • Founded by Ex-entrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain • Backed by 4 Tier-1 Investors • Growing 5X Month on Month • Onboarded 1000+ Manufacturers | 1,00,000+ Retailers | Active across India • 350+ Full time employees Key Responsibilities • Provide exceptional customer support via chat and ticketing systems. • Ensure timely and accurate resolution of customer queries and issues. • Maintain and update customer interaction records. • Achieve individual performance targets. Requirements • Ticketing Experience. • Chat Support Experience of minimum 1 year. • ​Basic computer knowledge. • Understanding of Customer centric process. • Good Communication in English & Hindi both. NOTE : This role is completely work from office & 6-days (Mon-Sat) in Sector-66, Gurugram, Haryana.