ABOUT US AGRIM is a fast-growing agri-tech startup building an on-demand B2B Agri-inputs marketplace. Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. AGRIM has scaled up rapidly across India, with 10% of the overall customer universe already onboarded on the platform. Our Founders are IIT/ IIM graduates and ex-entrepreneurs (with successful exits) and we have also built one of the best start-up teams, with senior executives from Tier-1 education institutes, e-commerce companies such as Amazon, Hopscotch, Policy Bazaar, etc. and experienced industry professionals from the agriculture sector. • B2B e-commerce marketplace for Agri-Inputs (Total Market potential of $50 billion) • Founded by Ex-entrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain • Backed by 4 Tier-1 Investors • Growing 5X Month on Month • Onboarded 1000+ Manufacturers | 1,00,000+ Retailers | Active across India • 300+ Full time employees KEY ROLE AREAS • Analyzing the system capability and delivering solutions on cross-functional issues. • Working on ticketing system and closing 100% tickets with aligned solutions. • Creating product performance dashboards and analysing them to identify cases falling under process and product failure. • Develop system understanding and assist with exceptional case in the order life cycle. • Designing detailed PRDs and coordinating with developers to share product development requirements. • Identifying and highlighting cross-functional SOP related issues as per the developed system. • Technical understanding: Intermediate SQL, Advanced Excel ​ Requirements 1. Problem Solving 2. Advances Excel Skills 3. Intermediate SQL 4. Ticketing Management 5. Stakeholder Management 6. SOP Adherence NOTE :This is a completely onsite role in Sector-66, Gurugram, Haryana & 6-days a week (Mon-Sat).