Agrim is a B2B e-commerce marketplace dealing in agri-inputs categorized in four verticals i.e. Seeds, Agro-chemicals, Agri-tools & Animal (Cattle) Feed Roles & Responsibilities - 1. Improve SLA by tracking and follow-ups. 2. Escalation management 3. Improve NDR adherence and reduce returns. 4. Improve delivery TAT of Last-mile shipments and ensure minimum cooling time in the chain. Requirements 1. Comfortable in using excel - Intermediate level 2. Willingness to learn 3. Knowledge of Supply chain and Logistics (Preferable) 4. Comfortable in calling NOTE: This is a 6-days (Mon-Sat) work from office role in Sector-66, Gurugram, Haryana