Roles and Responsibilites- • Participate in analyzing and interpreting user requirements into technical specifications to create the reports and outputs necessary to resolve issues and requests promptly • Prepare and deliver reports, dashboards, and other analytics to provide meaningful data to support business decisions and stakeholder requirements • Contribute to the guidance for a holistic CDI product analytics and reporting strategy • Creates a positive stakeholder support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling stakeholders with a consummately professional attitude • Educates and trains stakeholders one–on–one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business, or operational knowledge. • Continuously seeks to improve technical skills as they relate to all areas of the support organization through attending classes and keeping up to date on industry standards • Contributes to self–help knowledge base entries regarding developed reporting and dashboard solutions. • Collaborates with other CDI staff and process owners in developing new reports for monitoring process area results. • Identifies and analyzes trends in incident volumes, service requests, or other process areas as needed. Provides feedback from analysis to internal departments, stakeholders, and CDI management. • Build strong relationships within HCA Healthcare India by working across organizational boundaries to resolve stakeholder–reported issues • Communicates knowledge, educates, instructs, and assists stakeholders and team members as needed with problem solving • Continually expands knowledge of current and upcoming products within the designated specialties • Demonstrates a strong work ethic and commitment to excellence, along with the ability to function independently in a rapidly changing environment • Participates in Information Technology Group (ITG) and departmental project activities, attends project meetings, tests, develops or reviews documentation and support procedures, supports implementations, etc. • Ensures all SQL queries and reporting are analyzed for performance, with recommendations being presented to relevant stakeholders • Designs, develops, and implements new applications and software • Addresses system integration issues, compatibility, and multiple platforms • Supports the administration and improvement of MS Project Server and project sites • Maintains existing and develop new reporting using SQL, Access, and Excel tools • Deploys all modified and newly developed DataStage jobs to production • Works with various source files, building data integration (ETL) scripts as needed