MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES Development Governance & Standards • Ensure staff engineers adhere to HCA Healthcare development standards, policies, and procedures, including secure coding practices and mandated application development tools. • Enforce best practices for code management, version control, and documentation across all development efforts. Project & Delivery Management • Lead and manage software development projects from initiation through production deployment, overseeing the full lifecycle including planning, elaboration, development, testing, and release. • Ensure project milestones, timelines, and quality expectations are consistently met. Code Quality & Testing • Ensure all developers perform unit testing and actively participate in peer and code reviews to maintain high-quality, maintainable, and secure codebases. • Promote accountability for code quality and continuous improvement across teams. User Support & Troubleshooting • Provide advanced technical support and troubleshooting, working directly with end users at all organizational levels. • Proactively identify and resolve application issues to enhance overall user experience and system reliability. Performance Measurement & Process Improvement • Establish baseline Key Performance Indicators (KPIs) and operating metrics to assess the effectiveness of technology adoption before and after implementation. • Identify and implement process improvements to enhance adoption, efficiency, and scalability, including adding, modifying, or eliminating processes as needed. Training & Enablement • Conduct training sessions and ensure appropriate technical and process training is delivered to support successful adoption of new tools and technologies. • Foster a culture of continuous learning and skills development. Software Development Lifecycle (SDLC) Leadership • Lead the Software Development Lifecycle (SDLC) for initiatives aimed at stabilizing, enhancing, and expanding the capabilities of the CARD team. • Ensure consistent execution of development methodologies and delivery standards. Product Ownership & Requirements Management • Partner with product owners and business stakeholders to gather and refine requirements. • Author and manage user stories with clear acceptance criteria, prioritize backlogs, accept or reject completed work, and remove delivery roadblocks. • Coordinate closely with other technical teams to ensure seamless integration and delivery. Team & Staff Management • Manage all personnel involved in the software development lifecycle, including developers, business analysts, quality assurance professionals, and support staff. • Provide ongoing coaching, performance feedback, and professional development guidance. Application Support & Service Delivery • Oversee ongoing application support operations, ensuring support tickets are assigned appropriately and resolved in alignment with defined SLAs. • Monitor support performance and drive continuous service improvement. Agile Transformation & Advocacy • Champion and implement Agile development principles across the CARD department and with broader HCA Healthcare stakeholders. • Continuously improve development processes, collaboration, and delivery outcomes through Agile best practices. Technology Evaluation & Collaboration • Collaborate with HCA Healthcare architects to evaluate proposed innovative technologies for technical fit, scalability, and organizational alignment. • Partner with corporate leadership, divisional leaders, clients, and project managers to plan, staff, and deliver application enhancements successfully.