Job Title: Sr Manager - IT Industry: F&B / Retail / Restaurant Budget: 25 to 28 LPA Process Excellence & Automation • Define and implement SOPs for IT operations across all outlets. • Identify opportunities for automation, system integration, and operational efficiency. • IT Strategy & Business Alignment • Data & Analytics Ownership • Support digital transformation initiatives aligned with business growth. Vendor & Partner Management Evaluate, onboard, and manage IT vendors, service providers, and system integrators. Negotiate contracts to ensure cost optimization and service quality. Project Planning & Delivery Oversee end-to-end IT project management including scoping, budgeting, implementation, and timelines. Ensure timely delivery of IT initiatives with measurable outcomes. IT Operations & Infrastructure Management Manage internal IT operations including network, servers, storage, security, and business continuity. Ensure high uptime, data security, and compliance with industry standards. Stakeholder & Customer Management Act as a bridge between business teams and IT Service providers. Ensure clear communication, effective problem resolution, and stakeholder satisfaction. Leadership & Team Development Build and mentor a high-performing IT team. Foster a culture of innovation, accountability, and customer-centricity. F&B Outlet IT Infrastructure • Manage IT infrastructure across all airport F&B outlets including POS, Kiosks, handheld devices, printers, and back-office systems. • Ensure 24x7 uptime of systems supporting billing, order processing, and inventory. • Standardize IT deployments in line with the Group Company's policies POS & Application Management • Oversee implementation and maintenance of POS systems, KOT systems, and integrations with aggregators and payment gateways. • Ensure compliance with digital payment systems, GST requirements, and audit controls. • Coordinate with central IT and vendors for upgrades, patches, and enhancements. • System Migration experience is mandatory. ​ Network & Connectivity (Critical Operations) • Ensure uninterrupted internet connectivity across outlets in coordination with airport IT teams. • Manage LAN/WAN, secure Wi-Fi access, and firewall configurations as per airport security protocols. • Ensure redundancy and fallback systems for zero business disruption. ​ Requirements Preferred Background • Experience in F&B / QSR chains • Exposure to multi-location IT operations • Familiarity with large corporate governance frameworks • SAP Understanding