Chi Networks, headquartered in Chicago, is an innovative Managed Service Provider with global operations supported by data centers across three time zones. We specialize in delivering a comprehensive suite of cloud services, including Infrastructure Software as a Service (SaaS) and Virtual Desktop Infrastructure (VDI) solutions. Our teams support global clients with a strong focus on operational discipline, security, and reliability. Chi Networks is seeking an L2 Citrix Engineer to support and manage Citrix-based environments for enterprise customers. This role is ideal for a technically strong professional who has hands-on experience with Citrix administration and is comfortable working in a 24×7 managed services environment. Key Responsibilities • Provide L2-level support for Citrix Virtual Apps and Desktops (XenApp / XenDesktop) environments • Monitor, troubleshoot, and resolve incidents related to Citrix performance, access, and availability • Handle tickets escalated from L1 teams and ensure timely resolution as per SLAs • Perform routine administration, maintenance, and health checks of Citrix infrastructure • Assist with patching, upgrades, and configuration changes • Coordinate with internal teams (Network, Windows, Storage) for issue resolution • Maintain technical documentation, SOPs, and incident reports • Participate in shift rotations supporting 24×7×365 operations Requirements Qualifications • 2–5 years of hands-on experience in Citrix administration / support • Strong knowledge of: • Citrix Virtual Apps & Desktops • Citrix StoreFront, Delivery Controllers, and License Servers • Windows Server (2016/2019/2022) • Active Directory, Group Policy, basic networking concepts • Experience working in an ITIL / ticket-driven environment • Ability to troubleshoot performance and user access issues • Citrix certification (CCA / CCP) is a plus Location & Additional Details • Job Type: Full-time, On-site • Location: New Delhi, India • Shift: Rotational shifts (24×7 support environment) • Experience Level: L2 • Compensation: As per experience and company standards