Role & responsibilities • Responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. • Review, classify and/or remove content according to client guidelines, using specific tools and channels. • Understand and remain updated on changing client policies and guidelines. • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Serve as an advocate for the user community • Participate in process improvement initiatives that improve quality and efficiency of work • Participate in continuous training programs and workgroup discussions for optimal development in the role • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe. Requirements Preferred candidate profile: • Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication and (English) Skills. • Strong attention to detail. • Deep familiarity and passion for the internet, internet platforms, and internet culture supported • Ability to work well individually and as part of a team • Ability to work in rotations/shifts and non-standard work hours. • Education criteria - Any graduate (preferably non-tech) • Salary range – 2.29lac • Management Level - CL13 • Working Shift - 24/7 • Location: Mumbai only