Service Desk – L1 | Zones India Company: Zones India Pvt. Ltd. Website: https://zones.com Work Location: Vaishnavi Tech Park, South Block, 2nd Floor, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka – 560103 Joining: Immediate Openings: 35+ About Zones Zones is a global IT solutions provider delivering end-to-end technology products, services, and solutions to businesses worldwide. With a focus on innovation and customer success, Zones helps organizations transform their IT infrastructure and achieve digital excellence. Position Overview We are hiring enthusiastic and skilled Service Desk – L1 Engineers to join our IT Support team in Bengaluru. The role involves providing first-level technical assistance to global clients through multiple communication channels. Key Responsibilities • Act as the first point of contact for customers seeking technical assistance via phone, chat, or email. • Provide remote troubleshooting and configuration support for desktops, hardware, and peripherals. • Document and track incidents and resolutions within the ticketing system. • Collaborate with internal teams to escalate unresolved issues. • Maintain high-quality customer service and communication throughout interactions. • Work in a 24/7 environment supporting global clients. Required Skills & Qualifications • Education: Any Graduate • Batch: 2020 onwards • Excellent verbal and written communication skills (mandatory) • Strong customer service orientation • Basic understanding of IT infrastructure, hardware, and troubleshooting • Ability to multitask and work effectively in a team • Willingness to work in rotational/night shifts Compensation & Benefits • CTC: ₹3.5 LPA (Fixed ₹2.4 LPA + Variable/Allowances) • Transport Allowance: Provided • Night Shift Allowance: Up to ₹6,000 • Food Allowance: Up to ₹2,700 Selection Process • Group Discussion. • Technical Interview Interview Dates: 7th November 2025 (12 PM – 4 PM) Last Date to Apply: 6th November 2025