• Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. • Follows documented procedures for issues presented and escalates further if need be. • Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. • Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. • Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support. • Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution. • Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques. • Communicate effectively with non-technical users to explain solutions in an understandable manner.