Role Overview The Technical Support Executive is responsible for assisting customers with product- and technology-related issues, ensuring timely resolution and a high-quality support experience. This role is well-suited for individuals with strong analytical skills and a foundational understanding of technical concepts. Key Responsibilities • Diagnose and troubleshoot product, application, or software-related issues • Guide customers through step-by-step solutions in a clear and patient manner • Log, monitor, and update cases using ticketing or helpdesk systems • Escalate complex or unresolved issues to engineering or product teams as required • Provide customers with product usage guidance and recommended best practices • Ensure quick turnaround times while maintaining support quality standards Requirements Skills & Competencies • Basic understanding of technical and software concepts • Strong analytical thinking and troubleshooting capabilities • Clear verbal and written communication with high patience levels • Ability to simplify and explain technical information to non-technical users • Familiarity with ticketing or helpdesk tools is an added advantage Eligibility Criteria • Graduates in Computer Science, IT, or related disciplines preferred • Freshers with a strong interest in technology are encouraged to apply • Comfortable engaging with customers and handling support interactions Benefits Role Benefits & Work Details • Shift Duration: 10 hours per day • Weekly Off: Rotational • Benefits: Provident Fund (PF), ESIC, medical insurance, performance-based incentives • Training: Comprehensive technical and product-specific training provided Important: This is a year-round hiring initiative, as the requirement remains ongoing based on business demand.