About us At Inkle, we combine world-class tax expertise with cutting-edge accounting tech to provide next-level results for startups. Our proven process enables us to deliver accurate, affordable, and efficient bookkeeping and tax services for US businesses and subsidiaries of all sizes. Best of all, Inkle gives companies the financial insight and tax savings needed to extend their runway, secure their next round of funding, and scale their business. Responsibilities: • Develop and manage client portfolios. • Analyze customer data to improve customer experience. • Mediate between clients and the organization. • Improve onboarding processes. • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team • Handle and resolve customer requests and complaints. • Maintain existing customer success metrics and data as required. • Aid in product design and product development. • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time. Requirements • Proven work experience as a Customer Success Head/Manager or similar role. • Exceptional ability to communicate and foster positive business relationships. • Technical skills required, as they relate to the use of the product or service. • Highly organized and ability to multi-task. • Self-driven and proactive nature. • Experience analyzing and optimizing the existing processes in the Customer Success department. • Good understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. Benefits • ESOPs as a part of your CTC • Relocation support and reimbursement • Health Insurance benefits • Offsite events and retreats • Learning and Career Development resources