• Driving revenue growth across all sales channels. • Leading and developing the sales team. • Improving sales processes and operational efficiency. • Taking ownership of customer escalations. • Driving business development initiatives. • Building a high-performance sales culture. • Providing management with proactive business insights and recommendations. Roles & Responsibilities 1. Revenue Growth • Own monthly and quarterly sales targets. • Improve conversion rates across inbound and outbound channels. • Identify new revenue opportunities. • Increase average order value and repeat customer business. 2. Team Leadership • Lead the daily sales meetings with clear action items. • Coach and mentor all sales executives. • Conduct weekly performance reviews. • Monitor productivity and ensure accountability. 3. Sales Operations • Monitor CRM hygiene and pipeline health. • Ensure all leads are assigned and followed up within SLA. • Improve inquiry-to-order conversion. • Reduce lead leakage. 4. Business Development • Develop new outbound sales initiatives. • Explore partnerships and new customer segments. • Build strategies for enterprise and corporate accounts. • Launch initiatives that generate incremental revenue. 5. Process Improvement • Create and improve sales SOPs. • Identify bottlenecks in the sales cycle. • Recommend automation and process improvements. • Improve coordination between Sales, Production, and Logistics. 6. Customer Experience • Own all major customer escalations. • Ensure complaints are resolved within SLA. • Improve customer satisfaction.