Key Responsibilities Team Leadership & Workflow Management • Manage the daily priorities and workload of the creative team. • Assign projects based on capacity, skillset, and deadlines. • Remove roadblocks and ensure team members have the resources needed to execute successfully. • Conduct regular team meetings, monitor progress, and proactively communicate project status. • Mentor and coach team members while fostering collaboration and continuous improvement. Project & Production Management • Translate marketing requests into actionable project plans with clear deliverables, timelines, and owners. • Ensure projects move efficiently through each stage of production while meeting established deadlines. • Monitor project schedules and proactively identify risks or delays. • Coordinate cross-functional work between marketing, creative, and other departments. • Ensure all work follows established Standard Operating Procedures (SOPs) and production workflows. Quality Assurance & Brand Management • Review creative deliverables before submission to ensure they meet quality expectations. • Ensure all content, website updates, graphics, and marketing assets adhere to brand guidelines and messaging standards. • Verify that deliverables are accurate, complete, and aligned with project objectives before final approval. • Maintain consistency across all marketing materials and digital experiences. Process Improvement • Continuously improve creative workflows, documentation, and SOPs to increase efficiency and consistency. • Identify opportunities to streamline communication, reduce bottlenecks, and improve project visibility. • Track team performance metrics and recommend improvements to productivity and quality. Communication & Stakeholder Support • Serve as the primary liaison between the Director of Product Marketing and the creative team. • Clearly communicate priorities, deadlines, and expectations. • Provide regular status updates on projects, workload, and team capacity. • Help prioritize competing requests while ensuring alignment with business objectives. Requirements Qualifications • Bachelor's degree in Marketing, Communications, Design, Project Management, or a related field (or equivalent experience). • 3–5+ years of experience leading creative projects, marketing production, or creative operations. • Experience managing creative professionals, including designers, writers, and digital production staff. • Strong project management and organizational skills with the ability to manage multiple priorities simultaneously. • Excellent written and verbal communication skills. • Familiarity with Hubspot or similar marketing platforms • Working knowledge of digital marketing, website content management systems, and creative production workflows. Benefits Success in This Role The Creative Services Manager will be successful by: • Delivering projects on schedule with minimal oversight. • Maintaining consistently high creative quality and brand compliance. • Keeping the creative team organized, productive, and accountable. • Ensuring work follows documented SOPs and established processes. • Providing proactive communication that gives leadership confidence in project execution. • Building a collaborative, efficient team culture focused on continuous improvement.