• Warmly welcome customers and provide inspiring shopping experiences to fans of all ages. • Understand individual customer needs, present the LEGO product range, and highlight additional benefits of purchasing LEGO products. • Collaborate with other sales associates to ensure the best possible service for LEGO customers. • Act in accordance with company procedures and guidelines provided by your supervisor. • Ensure the store back-office is organized and maintain product availability on the sales floor • Address customer complaints and escalate difficult situations to a supervisor. • Follow health and safety procedures (BHP). Requirements • Previous retail experience is preferred • Be a brand ambassador and represent the values of LEGO. • Excellent customer service skills. • Very good organizational and communication skills. • Basic computer skills are an advantage. • Experience working with children is a plus. • Willingness to work flexible hours, including evenings and weekends.