Strategy Execution • Collaborate with senior management to define and execute the strategic vision for the business • Drive the implementation of business plans, annual budgets, and performance metrics to achieve financial and operational objectives • Review key performance indicators to ensure business targets are met. Provide inputs to leadership on achievements, challenges, and areas for improvement • Identify and drive new initiatives for business growth in line with business goals and strategy • Own the PnL of the business and work across the board towards achievement of business goals • Work closely with the Business Development Manager to qualify property and catchment for business expansion • Monitor industry trends and market dynamics for strategic decision-making Operational Excellence • Implement robust operational processes and systems to optimise efficiency and enhance overall operational effectiveness across all facets of the business • Ensure timely resolution of escalated issues • Undertake regular store visits to conduct audits and review store ambience, service and adherence to retail standards • Monitor audit results and ensure gaps are addressed • Work closely with all teams like B&M, L&D, talent acquisition, marketing, product, BD, finance, HRBP to further the business and organisations priorities • Participate in inventory meetings to provide market inputs and plan required liquidation People Leadership • Lead, inspire, and develop a high-performing team • Develop a culture of collaboration, accountability, and continuous learning • Establish clear performance expectations, provide constructive feedback, and drive the professional development of the team • Invest in growth of the team and build a pipeline of leaders • Effectively manage and resolve conflicts, promoting a positive and inclusive work environment Customer Experience • Oversee initiatives to improve and innovate the customer journey, ensuring a seamless and delightful experience across all touchpoints. • Implement feedback mechanisms and leverage customer insights to drive improvements in product offerings, customer service, and overall customer satisfaction. • Ensure implementation of strategic design and layout of stores, optimising visual merchandising to create and inviting shopping experiences Key Relationships Management • Develop close working relationships with key principal and strategic partners • Work closely with cross-functional teams to define and ensure implementation of goals that support business growth Requirements • Excellent knowledge of the retail industry, market knowledge, trends, and consumer behavior • Demonstrated success in implementing and optimising operational processes to drive efficiency and effectiveness in at least 30 stores • Experience in implementing initiatives to enhance customer experience • Ability to analyse data, identify trends, and make data-driven decisions. • Proven ability to troubleshoot operational challenges and implement effective solutions • Ability to effectively collaborate and communicate across different levels of the organization